Frequently Asked Questions

Questions about...

Products

Where is your showroom?

We only have a showroom in 522 Pedricktown Rd，Logan Township, NJ 08085 . Please contact us if it's available for you come to visit so we can make an appointment for you.

How many boxes come with the chair?

9188E, 9188ET, 9196E, 9206 comes with 3 boxes, all other chairs comes with 2 boxes. Please feel free to contact us for the tracking number.

Where are your products made?

From expert China craftspeople to a American recliners maker – we partner with the best manufacturers across the globe.

Do your products require special care?

Cleaning-quick steps to clean the chair:

  • Please dust the chair frequently.
  • Wipe over using a damp and soft cloth. Let the chair dry thoroughly before use.
  • Use a vacuum equipped with a soft brush attachment.
  • Use eco-friendly soap(we highly recommend using cleaners and conditioners that are made specifically for leather,never use any type of harsh cleaners,especially alcohol-based products.)

Do your products have any certifications?

All of our chairs are SGS, TÜV certified.

Questions about...

Ordering and Shipping

Do you ship worldwide?

We ship only to physical addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, APO/FPO addresses, or US Protectorates. We do not offer any shipping outside the United States.

What shipping carriers do you use?

Our main shipping method we use is FedEx.

How long will it take to get my order?

Please allow 3-8 working days by FedEx for shipment time. All in-stock orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.

see our full shipping policy.

How can I track my order?

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.

Tracking Order

Do you offer local pickup?

We offer local pickup at this time.

Questions about...

Policies

What's your return policy?

At Trade, we strive to provide our customers with the highest quality products. We understand that sometimes a product may not meet your expectations, and we want to ensure your satisfaction.

If you wish to initiate a return, please contact your dedicated customer care rep within 30 days of receiving your order. Our team will guide you through the return process and provide you.

See our full return policy for details.

What is the warranty?

  • Electronic components(motor, transformer, hand controller)/2 years
  • Cover (fabric, PU/PVC, combined fabric, leather etc)/3 years
  • Reclining mechanism/3 years
  • Solid wood frame/3 years

You can also buy Premium Warranty Plan.

Do you offer a product guarantee?

Yes! We stand behind the quality of our products. If you're unsatisfied for any reason, we'll make it right.

Questions about...

General Troubleshooting Guide

What if my lift chair does not work at all?

  1. Make sure the outlet is turn on and has electricty.
  2. Ensure the chair is plugged.
  3. Make sure there are no cable damages.

My chair only partically working, what is the reason?

The unworking part may need to be replaced. (All the accessories can be replaced very easily , the seller will provide an online teaching video if needed.)

What if my chair or controller starts to overheat or smell like smoke?

Unplug the chair ,and discontinue use of the chair immediately.Contact seller for further assitance.